求助🙏上海桐森误扣款
酒店误扣款300美元要求敏感信息退款引发争议。
1. 关键信息
- Reservation at Thompson Shanghai Expo (World of Hyatt Globalist), Stay Dates: [Check-in Date] - [Check-out Date]; fully paid with World of Hyatt points; no bill shown on Hyatt App; $700 deposit refunded; $300 unauthorized post.
- Hotel admits colleague error settling points as room charges.
- Hotel requests ID and Chase card full details; user refuses due to security risk.
- User prepared to dispute with Chase if refund not processed securely.
2. 羊毛/优惠信息
无
3. 最新动态
- #34: Hotel refunded; no further info requested.
4. 争议或不同意见
- #2: Does hotel bear responsibility for the error? (#2)
- #7/#19/#22: Use dispute instead of providing sensitive docs.
- #10/#19: Hard reply, escalate to Chase and Hyatt Corporate.
5. 行动建议
- Use English email to Hyatt Corporate; cc official Hyatt address.
- Escalate to Concierge/Headquarters if needed.
- Initiate Chase Dispute if hotel insists on excessive info.