[Mar 2, 26]BofA道歉邮件

邮件标题：We’re sorry — we canceled any eBills set up in Bill Pay for your personal credit cards by mistake

看起来不像是"target"的，邮件原文
We're sorry — we canceled any eBills set up in Bill Pay for your personal credit cards by mistake Bank of America ​You​ IMPORTANT INFORMATION Bank of America logo We're sorry — we canceled any eBills set up in Bill Pay for your personal credit cards by mistake We recently changed the way you make payments to your personal Bank of America credit cards in Mobile¹ and Online Banking. The enhancements we've made to Pay & Transfer will allow you to have better control over your payments. Unfortunately, due to a technology issue during the change, any eBills set up in Bill Pay for your personal credit cards were canceled on February 28 by mistake. What you can do If you'd still like to receive payment reminders, you can enroll in similar alerts. Keep in mind, you still have access to your statement in Mobile and Online Banking. What you need to know As a part of this change, we're moving the ability to pay personal Bank of America credit cards from Bill Pay to Pay & Transfer. If you aren't already, please make any new one-time payments using the Transfer tab in Pay & Transfer. You're still able to use the Bill Pay Service to pay your other bills, but your personal Bank of America credit card is no longer listed as an eligible payee in the Payment Center. Here are some of the enhancements we made To make it easier for you, everything you need to pay and manage your Bank of America credit card is under the Pay & Transfer tab. In Pay & Transfer, all your payment activity is in one place. You're able to set up recurring payments that better align to your statement dates and balances. You can use an external account in Pay & Transfer to pay your credit card. We're here to help If you have any questions, please call the number on the back of your card. We apologize for any inconvenience and thank you for being our client. Este aviso le proporciona información importante que afecta su cuenta. Si tiene preguntas, por favor llámenos al 844.550.6400 (seleccione la opción 2 para cuentas personales o la opción 3 para pequeñas empresas y pida un intérprete). Estamos disponibles de lunes a viernes, de 8 a. m. a 11 p. m. y sábado, de 8 a. m. a 8 p. m. hora del este. 1 Mobile Banking requires that you download the Mobile Banking app and may not be available for select mobile devices. Message and data rates may apply. Please don't reply to this email because this mailbox isn't monitored.

AI总结：
这封邮件的大意是：**美国银行（Bank of America）向你道歉**，因为他们系统更新时出错，**把你在 Bill Pay（账单支付）里给“个人BofA信用卡”设置的 eBills（电子账单/到期提醒）在 2 月 28 日误取消了**。

你需要知道的点：

发生了什么：

他们改版了手机/网银里给“个人BofA信用卡”付款的方式，过程中技术问题导致：你原先在 Bill Pay 里设置的信用卡 eBills 被取消。
对你有什么影响：

以后你的 BofA 个人信用卡不会再作为 Bill Pay 里的可支付对象出现在 Payment Center 里。

也就是说：不能再用 Bill Pay 给这张BofA信用卡付款（但 Bill Pay 仍然可以付其他账单，比如水电网费、其他银行信用卡等）。
以后怎么付款：

他们把给个人BofA信用卡付款的入口，**从 Bill Pay 挪到 Pay & Transfer（付款与转账）**里了。

让你用 **Pay & Transfer 的 Transfer（转账）**去做一次性付款/新付款。
提醒怎么办：

如果你还想要“到期提醒/付款提醒”，需要你自己去 重新开通类似的 Alerts（提醒），因为原来的 eBills 被取消了。

账单本身你仍然可以在手机/网银里查看。
需要帮助：

让你打信用卡背面的客服电话。

你现在建议做什么（很实用）

登录 BoA App/网银 → Pay & Transfer，确认你的信用卡付款入口在那里是否正常。
去 Alerts/提醒设置里开通“到期提醒/最低还款提醒”。
如果你之前依赖 eBills 自动提示，最近这期账单自己再手动确认一下到期日和是否已按时付款。

似乎没收到

这有点畜生啊，我还听说最近另一件事情，BOA也干了畜生的事儿

习惯了 转卡123之后至今只能每个月手动付bill

BoA的billpay系统垃圾是known issue。前情提要：
【引用自 未知】:
boa老卡的ebill和autopay掉进异次元空间 玩卡
早就知道boa autopay是，但每次遇到还是会无语，这次发生在我的boa123上。
boa123是我第一张卡，几年前刚来美国开的，那会儿没有ssn，同时开了checking & saving，permanent address还是国内的地址。当时用bill pay成功设置了ebill和autopay。
几个月前我关了checking+saving，当时也没仔细看，反正这几个月a…
【引用自 未知】:
boa把我的payment method全删了，autopay失效了 信用卡
有老板遇到过类似的事情嘛。现在手机app里面也不能付款。因为autopay挂了，多了一堆利息和penalty
【引用自 未知】:
BoA渣IT：关闭checking/savings账户后信用卡autopay被重置 玩卡
因为不想维持$1500+$500避免月费，前几天终于打电话把BoA的checking和savings关了。（在那之前walk in了branch，排了半天队柜员说她不能关户，让我回家打电话关户或者预约branch服务……）
今天相继收到两封email，一个是提醒账户已经关闭，紧接着又来了一封welcome to e-bills。登录BoA看了眼，credit card有个missed payme…
信的意义无非是被错误收late fee/interest的人拿着信可以去退。

我现在还在每个月手动还款，找客服有种无力感，前两天cfpb写了个投诉，不知道有没有用